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Samples Questions
Q: How can I be sure that the invitation which I see on your site is really what I can use and like?
Q: Do you have a sample book or catalog?
Ordering Questions
Q: How do I order?
Q:
How do I pay with a Money
Order?
Q: Can I purchase less than 250 of an
item if I only need much less?
Q: Prices explanation?
How are your prices related to order quantity?
Q: Secure
ordering?
Shipping
Questions
Q:
How much
is shipping?
Q: How long doe's it take for an order to ship?
Q: How do I know if my order has been shipped?
Printing
Questions
Q: Do you print on any of your stock?
Q: Do you supply your stock folded?
Q: Can I put your invitation stock thru a Laser/Ink Jet Printer without damaging the foil image?
Q: Which of your finishes have the best
results with a desktop printer?
Q:
What
doe's laser compatible mean?
Q:
Do you
have any printing templates for your invitations?
General Questions
Q:
Can I
exchange or return an item that I ordered by
mistake?
Q:
Where
can I find vellum overlays? Or tracing sheets
(transparent paper)?
Q: Is your vellum stock transparent?
Q: Do you carry recycled card stock?
Q:
Do you
sell packaged Invitations (ex. 50 per pack with
envelopes) etc.?
Q: What is the difference between
Flower Border Cabs and
Flower Border Bulk?
Q:
Can I
order a different color lined envelope for the
flower border cabs?
Q:
Do you
have inner and outer envelopes for your invitations?
Q:
I would
like to order a “flat?card invitation, are your
invitations available in single sheets? Or only as a
folder?
Q:
Where
can I find matching R.S.V.P./Thank You Cards?
Q:
Are your
Thank you cards the size that can be used as
Response Cards?
Q:
Do you
have perforated sheets like 2-up or 4-up on one
sheet?
Q:
Do you
carry deckle edge paper? Or envelopes?
Q: Can you make custom invitations to my specification?
Q: How do I proceed with a custom invitation?
Q: How long does a custom job take (turn around time)?
Samples Questions
Q: How can I be sure that the invitation which I see on your site is really what I can use and like?
A: Just click
sample button and we will send you an actual sample to see and try.
Q: Do you have a sample book or catalog?
A: Right now, we do
not offer a printed catalog. Our website is our
catalog. We are always updating the website with
newest products and prices.
We will gladly sand
individual samples of our invitations.
Click here.
Ordering Questions
Q: How do I order?
A: (Click here
for more detailed help).
- Click on a
color.
- Enter amount of
boxes.
- In confirm
amount enter number of invitations.
- Add to cart (you
will be prompted to enter your zip code so we can
give you the shipping cost before you order).
- In the shopping
cart you will see the total cost of the item and
the shipping charge.
To add matching
products, scroll down the page and click "Click Here
To Continue Shopping for matching products". To
check out click "Sand Order".
Q: How do I
pay with a Money Order?
A: Sand Money Order
to:
Double U Paper Co.
ATTN. Online Sales Dept.
97 Spencer St
Brooklyn NY 11205-2805
Please write your
order number on the money order. We will send your
order when we receive your payment.
Q: Can I purchase less than 250 of an
item if I only need much less?
A: As we are not a Stationary Store, most items are sold in lots of 250. However we do have many items in the flower border category which sell in
cabs. Each cab consists of 50 invites, 50 mailing envelopes, and 50 inside envelopes.
Q: Prices explanation?
How are your prices related to order quantity?
A: All the prices are for a single box.
That means if you buy several boxes, you will pay
for “each?box you buy the 2nd price (which is less
then the regular price).
(Click
here for more detailed help on our prices).
Q: Secure
ordering?
A: With respect to
security, we use industry standard Secure Sockets
Layer protocol (SSL) with an encryption key length
of 128-bits (the strongest commercially available
encryption) when transferring and receiving your
credit card information exchanged with our site.
Shipping
Questions
Q:
How much
is shipping?
A: Add the item to the shopping cart. In the
shopping cart you will see exactly the total and the
shipping cost.
We don't offer free
shipping on our website.
Q: How long doe's it take for an order to ship?
Your
order will ship the same day if:
-
The item is in stock.
-
The order was placed Monday - Thursday before 3
pm eastern time, Friday before 10:30 am eastern
time.
Your
order will arrive the next "business" day.
Your
order will ship the same day if:
-
The item is in stock.
-
The order was placed Monday - Thursday before 3
pm eastern time, Friday before 10:30 am eastern
time.
Your
order will arrive the 2nd "business" day.
Your
order will ship the same day if:
-
The item is in stock.
-
The order was placed Monday - Thursday before 3
pm eastern time, Friday before 10:30 am eastern
time.
Your
order will arrive the 3rd "business" day.
Your
order will ship the same day if:
-
You are in a rush.
-
The item is in stock.
-
The order was placed Monday - Thursday before 3
pm eastern time, Friday before 10:30 am eastern
time.
Your
order will arrive: 2-4 business days for the East
Coast, 3-4 business days for the mid-east, 5-6
business days for the west coast.
Q: How do I know if my order has been shipped?
A:
we will send you an email as soon as your order
has been shipped, there will be a link in the
email to
track your order.
Printing
Questions
Q: Do you print on any of your stock?
A: No, we do not print. All our items are supplied blank, for the printer to print, or if marked “Laser”, you can run that item on your Laser/Ink Jet Printer.
Q: Do you supply your stock folded?
A: No, all our folders/sheets are supplied flat, open, with a score.
Q: Can I put your invitation stock thru a Laser/Ink Jet Printer without damaging the foil image?
A: We guarantee the stock we sell. If it is marked “Laser”, it will stand up to Laser/Ink Jet Printers.
Q: Which of your finishes have the best
results with a desktop printer?
A: The Wove or
Vellum finish.
Q: What
doe's laser compatible mean?
A: It means that
it's compatible with your laser / inkjet
(bubble-jet) desktop printer.
Even if an invitation is not laser compatible, it
may print wall on an inkjet printer.
There are several
reasons why an invitation is not laser compatible:
- If it’s size is
bigger then standard 8 1/2 x 11 papers.
- If its paper is
heavy it may wear out your printer faster then
regular paper.
- If it has a
textured (rough) finish, like the linen finish, it
will not print well on a laser printer.
Inkjet (bubble-jet)
printers should print wall on a textured (rough)
finish.
Heavy-duty Laser printers or Inkjet Photo printers
should be able to handle heavy paper.
As for size you should check for the maximum size
paper your printer can handle.
We recommend you
should always test print a sample before you place
an order.
Heat is not a
problem with our invitations; they should be able to
withstand the heat of any laser printer.
Commercial printers
should be able to print on all our invitations,
papers and envelopes.
Q: Do you
have any printing templates for your invitations?
A: Due to the large
selection of different style invitations we carry,
we are not be able to provide printing templates for
them. However it is vary easy to set up printing
with a word processing program.
- In your word
processor program, set up a table to the exact
size and dimensions of the invitation.
- If the
invitation is a folder, make cells in the table
for all the panels of the invitation.
- Adjust all 4
margins till the table prints correctly on the
invitation.
- Sat table
properties not to print the borders/lines of the
table.
- Enter your text
in the table and print.
General Questions
Q: Can I
exchange or return an item that I ordered by
mistake?
A: You will need to
apply for a return # by filling out our
Return
Form. (There will be a 15%
restocking fee for the return.)
As for the correct item you will need to place a new
order online.
Q: Where
can I find vellum overlays? Or tracing sheets
(transparent paper)?
A: In our specialty
category.
Click here.
Q: Is your vellum stock transparent?
A: No, On our website Vellum means an
opaque paper, transparent paper is called
translucent on our site.
Q: Do you carry recycled card stock?
A: Yes, our Fiber stock is made from recycled paper.
Click here.
Q: Do you
sell packaged Invitations (ex. 50 per pack with
envelopes) etc.?
A: Yes, they are
called CABS.
Click here.
Q: What is the difference between
Flower Border Cabs and
Flower Border Bulk?
A: A Cab is a sat
of Invitations with inside-lined and outside
Envelopes in one package. Bulk is Invitations only,
Envelopes are sold separately.
Cabs and Bulk invitations have the same Item number;
only the cabs have an
additional "C" at the end of
the Item number.
For example: 4149S = bulk
4149SC = cab
Q: Can I
order a different color lined envelope for the
flower border cabs?
A: We only have in
stock the color envelopes that are displayed on our
website; however you can make a custom order for a
different color envelope. There will be a minimum of
$75.00 dollar and only ground shipping.
Q: Do you
have inner and outer envelopes for your invitations?
A: We have outer
envelopes for all our invitations.
We only have inside envelopes for the Linen, Silk,
Wove-Velum A-8 and A-10 sizes.
We don’t currently have lined envelopes, only the
pre-packaged
flower border cabs are available with lined
envelopes.
Q: I would
like to order a “flat?card invitation, are your
invitations available in single sheets? Or only as a
folder?
A: Most of our
invitations are folders; however we can cut down at
no charge the back flap of any folded invitation to
make it for a flat card invitation.
Click here for our flat card invitations.
Q: Where
can I find matching R.S.V.P./Thank You Cards?
A: On the same page
as the Invitation; scroll down the page till you see
"Matching Products".
Q: Are your
Thank you cards the size that can be used as
Response Cards?
A: Our A-1 cards
are the right size to use for Thank you / R.S.V.P. /
Response / Note cards.
Q: Do you
have perforated sheets like 2-up or 4-up on one
sheet?
A: We do not
currently have 2-up or 4-up Sheets. All our
invitations, cards and sheets are cut to size.
The only exception is for small place cards.
Click here.
Q: Do you
carry deckle edge paper? Or envelopes?
A: Right now, we do
not offer deckle edge paper. However in the future
if there will be a demand, we will offer it for
purchasing.
Q: Can you make custom invitations to my specification?
A: Yes, we can custom, convert your blank announcement, cut , score, foil stamp, emboss and die cut to your specification. But there is a minimum of
1000 to make a run.
Q: How do I proceed with a custom invitation?
A: You must send us as much information as possible, such as size of finished product, all images indicating stamping, embossing, die cutting, scoring etc. Position of all images, quantity,
color and stock to be used. Thereafter we will give you a price quote before we start any work. E-mail to
info@doubleupaper.com or fax to 718-522-3230.
Q: How long does a custom job take (turn around time)?
A: We do not always have open press time. It may take 2 weeks pending on the job and run. We will give you an estimated time with the price quote. |
